Shopping With Confidence
At Danlyes™, we want every customer to feel confident when choosing our products. If your purchase does not meet your expectations, our Return & Refund Policy provides clear guidelines for requesting returns, replacements, and refunds.
Please review the following information to understand our return process.
1. Return Requirements
We accept return requests within 30 days after your order has been delivered.
To qualify for a return, items must meet the following conditions:
✔ Product must be in its original condition
✔ Item must be unused and free from signs of wear or damage
✔ Original packaging should be included whenever possible
✔ Proof of purchase or order information must be provided
Returns that do not meet these requirements may not be accepted.
2. How To Request A Return
To begin the return process, please contact our customer support team:
📧 Email: service@danlyes.com
Please include:
- Order number
- Reason for return
- Photos or additional details if the item has an issue
Once your request is reviewed and approved, we will provide the necessary return instructions.
Important:
Please do not send items back before receiving return authorization from Danlyes™. Unauthorized returns may not be processed.
3. Damaged, Defective, Or Incorrect Items
Please check your order carefully after delivery.
If your item arrives:
❌ Damaged during shipping
❌ Defective or not functioning properly
❌ Different from the product ordered
Please contact us as soon as possible.
Our team will review the situation and provide an appropriate solution, such as replacement assistance or other available options.
4. Items Not Eligible For Return
For safety, hygiene, and product protection reasons, certain items may not qualify for returns, including:
- Personalized or customized products
- Items that have been used or altered
- Personal care or hygiene-related products
- Products damaged due to improper use
- Clearance or final sale items
- Gift cards
- Original shipping charges
If you are uncertain whether your item qualifies, please contact our support team before submitting a return request.
5. Product Exchanges
If you would like to exchange an item, the easiest process is:
- Request a return for the original item
- Wait for return approval
- Place a new order for the replacement product
This helps ensure you receive the correct item as quickly as possible.
6. Refund Process
Once your returned item is received and inspected, we will send you a confirmation regarding your refund status.
If your refund is approved:
✔ The payment will be returned to your original payment method
✔ Processing may take up to 10 business days
✔ Your bank or card provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us at:
7. Return Shipping Information
A return must be approved by Danlyes™ before any package is sent back.
After approval, we will provide the required return instructions and applicable shipping details.
Please ensure all returned products are securely packaged to prevent damage during transportation.
Our Commitment
At Danlyes™, we are dedicated to creating a reliable and enjoyable shopping experience. Our goal is to make every return or refund request simple, transparent, and customer-friendly.
Thank you for choosing Danlyes™.
Customer Support
Email: service@danlyes.com
Company: MJ Wholesale
Brand: Danlyes™